Tuesday, September 01, 2009

Average Rating: 3 Stars

What's a consumer to make of two business reviews on Citisearch? One's a 5-star and the other a 1-star. Should I just average them as Citisearch so helpfully does for me? Or perhaps reading the reviews will give me a little insight:

EZ Cleaners, 2308 Colorado Blvd, Pasadena CA

In this corner, alex c:

I've been going to EZ Cleaners for more than a year and their service is nothing but excellent. I am extremely happy when I receive my clothes because not once did I have a complaint. I trust my most expensive garment to be in their care and they also have reasonable prices.
PROS: great service, good prices

But does he/she trust his/her second-most expensive garment?

And in this corner, Barbara S:

Over the course of two years, this dry cleaners damaged 4 different pieces of clothing and then refused to take responsiblity. When it was brought to owner's, attention, he said that I don't have proof that he did the damage because he didn't charge me for cleaning the item. Believe me he would have taken the money if I had been willing to pay for the poor service they provided. I refused to pay after seeing the damage. Did he think I would actually pay him for damaging my expensive clothing? The owner is rarely at his store, but instead is out opening more locations. His employees (the one's snagging, ripping, spotting
etc...the clothes) are not experienced in the dry cleaning business. Be aware of this sweat shop type place and take your nice clothes to a professional dry cleaners because this place sucks.
PROS: cheap prices
CONS: worst dry cleaners in town

Maybe I can request the one that's not snagging, ripping, spotting etc...the clothes.

No comments: